Frequently asked questions

Family Engagement & Case Management Certification Questions

Is there travel involved for any of your certifications?


All certifications are completely web-based courses. No travel is involved.




Are any materials, books or equipment needed for your certificatons?


The only equipment needed is a computer and internet connection. All course material will be provided through the e-learning platform.




Can students access the course anytime?


Yes. Participants may access the course 24 hours/day and 7 days/week. There are no specific times when students must be online.




How are grades determined?


Grading is pass/fail and there are no letter grades. Mastery of the content is demonstrated through written feedback and assignments.




Is there a course facilitator?


Yes. An experienced course facilitator provides feedback based on submitted assignments.




Who should take this course?


Course content is relevant to both new and seasoned staff. All experience levels report learning new and valuable information.




How many hours per week does the course take?


Most students report spending between 1.5 to 4 hours on each module.




Is a Certificate provided?


Upon successful completion of the course, a university sealed certificate is issued from Southern University and A&M College and NCCAA.




Can we pay with a check?


Yes. We accept credit card or check payments. We also accept Purchase Orders (PO) with a confirmed payment date stated on the PO. Checks should be made out to and mailed to i50 Consulting Services, LLC P.O. Box 97083 Raleigh, NC 27624 *Please note that payment must be received within 2 weeks of the start of a cohort. If payment is not received within the first 2 weeks of the course, your access will be blocked until payment in full is received. Please note that additional time to complete the course will not be given. If you believe it will take longer for your agency to process payment, you are encouraged to register for the following cohort instead to ensure that payment is received on time.




Who should I contact for more questions?


Please don't hesitate to contact us with additional questions at: info@nccaa.net




Is there an extension and/or transfer policy?


Yes. If a student has been working through each module and in regular communication with their facilitator but fall behind due to extenuating circumstances discussed with their facilitator, an extension of 1 – 2 weeks may be given in order to successfully complete the course. Please note no extensions will be given in the final weeks of the course for participants who have been non-responsive to facilitator feedback or who are significantly behind in their coursework. Transfers are only given in the most extreme circumstances (i.e., natural disasters, prolonged hospitalizations, etc.) and determined on a case-by-case basis.

Individual modules can be purchased in order to fully complete the 8-module course should a student not qualify for an extension or transfer.




I just found the course and the cohort kicks off soon. Can I register for the upcoming cohort even if it will take time for my agency to process payment?


Great! We are so happy you found our course. Yes, you can register for the upcoming cohort as there is a set window for us to receive payment.

We must receive payment in full by check or credit card payment within 2 weeks of the start of the course. We also accept Purchase Orders (PO) with a confirmed payment date stated on the PO. A PO with a specific payment date listed on the form must be received within 2 weeks of the start of the course.

If payment is not received within the first 2 weeks of the course, your access will be blocked until payment in full is received. Please note that additional time to complete the course will not be given. If you believe it will take longer for your agency to process payment, you are encouraged to register for the following cohort instead to ensure that payment is received on time.