Question 1

Shipping/ Click & Collect Information

Accepted Answer

Shipping is Australia wide.

All orders are processed within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

'Pick up' option is available from Flagstaff Hill South Australia 5159
If you would like same day collection before 4pm please ensure your order is placed before 6.30am same day. Orders after 6.30am will be ready to collected from 5pm onwards.
If you require an urgent order please contact NP Lashes directly.

International orders? yes we ship internationally. To order from outside Australia please contact us directly via the chat box or at nicole@nplashes.com.

Question 2

Can you tell me about the lashes you provide?

Accepted Answer

Our lashes are synthetic and cruelty free.
 
They are heat bonded rather than glue to ensure they are light weight on our customers natural lashes.
 
Our 3D lash trays have 240 fans per tray 
 
We recommend you do not wear mascara when lash extensions are applied. If your clients like to wear mascara we recommend purchasing an oil free extension safe, we sell Max2 in our store.
 
If you would like different sizes or curls please let us know, we also have a 'pre-order' option. If this is something you would like please contact nicole@nplashes.com

Question 3

What is NP Lashes

Accepted Answer

NP Lashes is an all in 1 store. You can book appointments for any of our services, purchase lash supply stock and find out about training to become a lash technician yourself.
 
If you have any questions at all we are contactable 24/7

Question 4

Can i Become a NP Brand Ambassador?

Accepted Answer

Yes
 
Enjoy our product enough to promote it?
 
If you a qualified Lash Technician you can become an ambassador and receive discounted prices. Please get in touch with NP Lashes to find out more.

Question 5

Return and Refund Policy

Accepted Answer

1. Returns and Exchanges

Hey there, lovely! We want you to be over the moon with your NP Lash Supplies goodies. But we get it, sometimes things don't quite hit the mark. No worries, our return and exchange policy has got your back.

2. Consumer Rights under Australian Consumer Law (ACL)

Just so you know, the ACL gives you some pretty cool guarantees. You've got the right to a replacement or refund if there's a major hiccup with your purchase.

3. Eligibility for Returns and Exchanges

Got a change of heart? No problem! You've got 30 days from the day you got your goodies to let us know.

We'd love it if you could send it back in its original, unopened, and unused condition, with all the tags and packaging intact.

Just a heads-up, some things like opened skincare, makeup, or personal grooming items can't come back to us unless they were damaged when they got to you.

4. How to Request a Return or Exchange

Ready to make a move? Follow these easy steps:

Email our Customer Service crew at nicole@nplashes.com to generate a Return Authorization (RA) number.

Pop that RA number right on the outside of the package you're sending back.
Wrap it up nice and tight to make sure nothing gets damaged on its way back to us.

Send it to:
NP Lash Supplies
164 Black Road
Flagstaff Hill SA 5159

If something's wrong with your purchase and it's damaged or defective, send us pics and a note about it, so we can sort things out pronto!

5. Refunds

If you're after a refund for an eligible return, we'll refund the purchase price (minus shipping) back to the payment method you used.

It might take a bit (usually 3-5 business days) for your refund to process its way back into your account, depending on your payment provider.

6. Exchanges

Got your eye on something else? If it's eligible, we'll send the replacement over to you as soon as we've got your return in hand.

If the new item you want isn't in stock, we'll organise a refund for the original purchase price.

7. Shipping Costs

Shipping stuff back to us? That's usually on you, except when it's our mistake or a product's is faulty.

8. Damaged or Defective Products

If you unwrap something and it's not looking so hot, or it's just not working like it should, give our Customer Service a shout within 7 days. We'll set things right with a replacement or refund.

9. Final Sale Items

Heads up, some things are tagged as "sale." That means they're not up for grabs for returns or exchanges.

10. Changes to This Policy

NP Lash Supplies might re-vamp this return policy from time to time. Please ensure to check our website for the latest version.

Got questions or need a hand? Our Customer Service team is all ears at nicole@nplashes.com

Thanks for choosing NP Lash Supplies.

Question 6

Do You Have a Cancellation List?

Accepted Answer

Yes we do!
 
Simply head to the 'book now' or 'services' page and select 'cancellation list'
 
From here you can select the preferred date and time you would like. Write in the notes which location/ technician you would prefer and we will get in touch
 
Or give us a call and we can add you in!

Question 7

Can I get discount for large orders?

Accepted Answer

yes, see below for coupons you can use.

NP’s LARGE ORDER DISCOUNTS

15% OFF ENTIRE ORDER - BULK15
 15% off when you spend AUD$500 or more
 Simply add BULK15NP code at checkout to receive discount.
(Not available with any other offer/coupon)

20% OFF ENTIRE ORDER - BULK20 
 20% off when you spend AUD$1,000 or more
 Simply add BULK20NP code at checkout to receive discount.
 (Not available with any other offer/coupon)

If you regularly place large orders please get in contact about regular deals.

FOR ORDERS OVER $500 - USE CODE 10FORU

Frequently asked questions